Shipping policy

Thank you for visiting and shopping at La Case Verte. Below are the terms and conditions that constitute our Shipping Policy.

SECTION 1 – Order Processing Time

All orders are processed within 3 to 4 business days (Monday to Friday). Orders are not processed, shipped, or delivered on weekends or public holidays in Belgium.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

SECTION 2 – Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We ship to some countries within the European Union (EU): Belgium, France, Germany, Italy, Spain, Portugal, Switzerland, Netherlands, Luxembourg. Estimated delivery times are as follows:

Destination Shipping Method & Cost Estimated Delivery Time
Belgium Standard Delivery: €5.95 1-3 business days
European Union Standard Delivery: €12.95 5-10 business days

Enjoy FREE standard delivery on any order over €80!

Please note: Delivery delays can occasionally occur due to unforeseen circumstances with the postal service. The delivery times listed above are estimates and begin from the date of shipping, not the date of the order.

SECTION 3 – Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

SECTION 4 – Damages, Lost or Stolen Packages

La Case Verte is committed to ensuring your order arrives in perfect condition. While we are not liable for any products damaged or lost during shipping after they have been handed over to the postal service, we want to assist you.

If your order arrived damaged, or if you believe it has been lost or stolen, please contact us directly at info@lacaseverte.com as soon as possible. To help us resolve the issue quickly, please include your order number and (if applicable) photos of the damage. We will work with you to find a satisfactory solution, which may include assisting you in filing a claim with the carrier.

SECTION 5 – International Shipping Policy

We currently ship to all countries within the European Union. As all shipments are intra-EU, you will not be subject to additional customs duties or import taxes. The price you see at checkout is the final price you pay.

At this time, we do not ship outside of these countries of the European Union: Belgium, France, Germany, Italy, Spain, Portugal, Switzerland, Netherlands, Luxembourg.